4   Roles and Responsibilities

The Banyan Tree Directors are responsible for overseeing the Policy.

The Directors are responsible for updating this Policy and for managing the business impacts of privacy laws and policies across the Banyan Tree’s group of companies.

4.1 Contact the Directors

You can contact the Directors by:

  • Mail: Directors - Banyan Tree Investment Group Pty Ltd - Level 2, 123 Clarence St, Sydney, NSW, 2000, Australia

  • Or by email: admin@banyantreeinvestmentgroup.com .

  • Or by phone: +61 2 9696 8162

4.2 Complaints

If you believe that we caused any breaches by mishandling your information, you may lodge a written complaint addressed to the Directors of Banyan Tree, whose contact details are set out in section 4.1 above.

The Directors will respond to your complaint within 30 days of its receipt.

In the event that the Directors is unable to resolve your complaint, you may lodge a complaint with the Information Commissioner.

You can lodge a written complaint with the Information Commissioner by:

  • Submitting an online or hard copy form which may be accessed through the Information Commissioner’s website at www.oaic.gov.au or obtained from https://forms.business.gov.au/aba/oaic/privacy-complaint-/

  • Fax to 02 9284 9666

  • Email at enquiries@oaic.gov.au